Lake Nona
Veterinary Clinic & Urgent Care in Orlando, FL
We are excited to be your new neighbor! At CityVet | Lake Nona, we pride ourselves on creating a warm and welcoming environment for both you and your pets. We believe in open communication, and we are always here to listen to your concerns and answer any questions you may have. Building long-lasting relationships with our clients and their pets is at the heart of what we do. As a leading veterinary clinic, we offer a comprehensive range of veterinary services to ensure the health and vitality of your pets. From routine check-ups and vaccinations to advanced diagnostics and surgical procedures, we strive to exceed your expectations and provide the highest standard of care.
Traveling soon? Dr. Lipp does offer USDA Certified for Domestic and International Health Certificates!
IS IT URGENT?
WE CAN HELP.
- WALK-INS WELCOMED
- SAME-DAY APPOINTMENTS AVAILABLE
- EXTENDED HOURS
- SAME GREAT CITYVET SERVICE AND WELCOMING ENVIRONMENT
We Offer
VET CARE
URGENT CARE
PET FOOD
& SUPPLIES
- Monday - Friday 8:00 AM - 6:00 PM
- Saturday 9:00 AM - 6:00 PM
- Sunday Closed
- Monday - Friday 8:00 AM - 6:00 PM
- Saturday 9:00 AM - 6:00 PM
Kobe is our 16-year-old male Shih Tzu, so at his age, any sudden change in his health is scary. We originally brought him in because he had gotten very sick with stomach issues. He had diarrhea, bloody stool, wasn’t eating like himself, and his energy had completely changed.
From the beginning, Dr. Heather was incredibly sweet, patient, and understanding. She took our concerns seriously, explained everything in a way we could understand, and gave us a clear plan for his medications, food, hydration, and recovery. With her treatment and guidance, his stomach issues improved tremendously. The diarrhea and bloody stool resolved, his appetite came back, and we finally started seeing our Kobe again.
Then, just when we thought we were getting past everything, Kobe suddenly developed a completely different problem. He started coughing, breathing really fast, making strange grunting sounds, and almost seemed like he was trying to catch his breath. Picking him up would sometimes trigger another episode. It was honestly terrifying, especially with him being 16.
When we brought him back, Dr. Heather took action immediately. She evaluated him and had chest X-rays done, which showed fluid in his lung and an enlarged heart pressing against his airway. We learned that he was experiencing congestive heart failure related to mitral valve disease.
Hearing “congestive heart failure” about your 16-year-old dog is obviously scary, but I will always be grateful for how Dr. Heather handled that day. She immediately started treatment to help remove the fluid and put Kobe on the heart medications he needed. She explained what was happening, what each medication was for, and what we needed to watch for at home.
Thankfully, Kobe responded incredibly well. His breathing improved so much, the coughing improved, his appetite came back, and little by little so did his personality. He’s drinking water on his own, wagging his tail, enjoying his little walks, stopping to smell things again, and just being Kobe. Seeing him comfortable and happy again after everything he went through means more to us than I can explain.
The entire staff at CityVet Lake Nona has also been amazing. Everyone we’ve spoken to has been sweet, patient, and communicative. Whenever we’ve had questions during their opening hours, they’ve always done their best to help us and communicate with Dr. Heather when needed.
I’ve had animals for around 20 years and have dealt with plenty of veterinarians, and Dr. Heather genuinely stands out to me. She took action when Kobe needed it most, and the care she and the staff have given him throughout this entire experience has meant so much to our family.
We know Kobe is 16 and that his heart condition will require lifelong care, but right now he’s comfortable, eating, drinking, wagging his tail, enjoying his walks, and being himself again. After everything that happened, that’s all we could ask for.
Thank you, Dr. Heather, and everyone at CityVet Lake Nona for taking such wonderful care of our baby. We are truly so grateful!!!
This was my first time at the clinic, and I can honestly say I’ve found my go-to vet. I couldn’t be happier with the care we received!
Dr. Lipp and her team Lisette, Amber and Cheyenne are exceptional!
My cat Emma was experiencing some pain and discomfort post-surgery with another vet. I reached out to them and didn’t get the reassurance I needed and felt there was something wrong. Alternatively, I reached out to Dr. Lipp via email at an unusual hour for a second opinion. To my surprise, she responded and was able reassure me and fit me into her schedule.
Dr. Lipp has a compassionate and pleasantly soothing presence that instantly puts you (and your pets) at ease. She is thorough, honest, and most importantly kind!
When I called in the morning to schedule the appointment, Cheyenne was able to explain my options, was professional and helpful. She shared my options so clearly. I felt like I was in great professional hands.
Then, when I came in Lisette asked clarifying questions to get the bigger picture and shared her professional experience and perspective about the situation. She made me feel seen, heard and understood. She was incredibly compassionate and honored my feelings, that space truly put me at ease.
After checking in, Amber assisted me with the Drop-off process and explained the process clearly and was patient with my ambivalence.
In addition to the heart-centered and thorough service, the space matched the energy I received over the phone. The space was clean, calm and had a specific area for cats, which I loved!
I FINALLY found a Veterinary Clinic addressed my need for clarity with patience, calmed my nervous system, AND gave me the level attention to detail I needed as a persnickety, sometimes hyper-vigilant Cat Mom.
I am truly grateful for Dr. Lipp and her team! They make me feel so seen and safe that I was completely comfortable leaving my cat in their care with their Drop-off option, and I NEVER feel comfortable leaving my cat with anyone.
The bar is set extremely high and I will never forget how I felt in this experience. If they had offered human health services, I would most certainly come here! 😄
To quote Maya Angelou, “People may not remember what you said, but they remember how you made them feel.”☺️
Thank you Dr. Lipp and her team for making me feel safe at a Veterinary Clinic, something I’ve never experienced before and will never forget!
With Gratitude & Appreciation,
Quin LeFlore
Meet Your Doctor
Dr. Heather Avery Lipp
Lead Veterinarian Partner
As a compassionate practitioner, I prioritize fear-free techniques to ensure stress-free visits, while providing exceptional care that fosters trust among patients and clients. My warm, professional demeanor combined with my commitment to servant leadership creates a safe environment for expression of personality, culture, and emotional needs. I tailor my medical recommendations to the individual and partner with the owners, listening to their questions and concerns, to ensure the best service has been provided.
Education:
Auburn University Veterinary School – 2009
Western Kentucky University – 2005
Pets: Merida (Irish Wolfhound), Vivienne Celeste (Cavalier King Charles Spaniel)
Common Questions
Urgent Care is a service specifically designed for non-life-threatening emergencies that need quick attention. At CityVet | Lake Nona our Urgent Care team provides compassionate and personalized veterinary care in a warm and welcoming environment.
CityVet | Lake Nona offers a wide variety of services for your pet. Our veterinary care spans medical, dental, and surgical procedures. Additionally, we offer urgent care, in-house pharmacy services.
Yes! CityVet | Lake Nona offers walk-in appointments during our urgent care hours.
Yes! We offer spay and neuter services at all our CityVet locations. Recommendations for spaying and neutering can differ depending on the type and breed of your pet. Feel free to call us at (321) 400-8866 for further details.
Our team at CityVet | Lake Nona is equipped to support your animals, depending on their comfort level, we can either involve the owner or keep them separate. Using treats and positive reinforcement helps create a calm and positive experience.
Yes! CityVet | Lake Nona partners with industry leaders to provide flexible and convenient payment options. We currently offer CareCredit, Affirm, and Scratch Pay payment services.
Yes! At CityVet | Lake Nona we offer medical boarding, for more information call us at (321) 400-8866.
Yes! In the CityVet App you can book appointments, refill prescriptions, and access your pet’s complete care profile on the go! Download the CityVet App now!
Yes! Our Care to Share program allows you to refer a friend and both of you receive a $25 credit to use on a visit. Learn more about Care to Share here!